Hello everyone ! I have to much to catch up on so I will make a couple of new articles to update you all on what happened the last 2 or 3 months.
HAPPY NEW YEAR EVERYONE !!!! Yay 2017 (I will make a post about resolution later). LOVE
So, let's dig into the concerned topic : Palaces!
What is a palace ?
It's a 5 star hotel with the distinction "palace" which means the establishment is beyond a normal hotel. It's all about luxury and special services provided to the guests. There is only 23 palaces in France because it's very VERY hard to get there.
Do you know how the "stars" system works ?
Pretty much everyone thinks that a 5 star hotel is better than a 4,3,2 or 1 star hotel. This is not true! Actually, there is a lot of criterias to earn stars. Each time the hotel answer the requirements for a criteria, it earns points. So, for example: if a hotel has elevators, big rooms and disabled people access....he will gain more points than the other hotel around the corner who has a beautiful decoration and a very friendly staff. What I mean is that those criteria don't take many things into account and sometimes a 4 star hotel is equivalent or better than a 5 star. This brings me to the "palace" thing. :)
What is different between a palace and a 5 star ?
To be a "palace" you have to be a 5 star hotel but you also need to meet the quality criterias which are excessively strict. You can't be just good you have to be EXCELLENT!
Here are some exemples of the palace's rules :
1) You must call each guest by their name as much as possible
2) Never EVER just say "Bonjour" to a guest if you don't know his/her name. Always say "Bonjour monsieur/madame"
3) Everything have to be in order and cleaned a thousand times over (even the curtains are placed a certain way) lol
4) Guests can leave their stuff at the hotel and when they come back a week or so later, the housekeepers puts back everything the guest has left (like clothes or books). That's only for regular guest who come every month.
5) Be careful with what you say...
Why am I talking about palace ?
First, I'm writing about palace because this is where I want to work later. I study the hospitality industry.
Second, because I am doing an internship at the Royal Monceau nearby the Champs-Elysée!!! Just to give you an idea the prices are around 1350 € per night for a classic room haha... unbelievable.
How does things work in a palace ?
I have been working at the Royal Monceau for only 4 days + 3 days so approximatly a week. I've worked as a chambermaid and now I am a "gouvernante" (housekeeper). I asked to spend a day in the Guest relation departement but I on't know if it will be accepted yet.
What can I say ?! The rooms are georgeous. They were designed by Philippe Starck a very famous french designer. The only problem is that Starck probably never EVER cleaned up anything in his entire life so, what he did at the Royal Monceau is absolutely wonderful for the eyes but incredibly horrible to clean up. He did everything wrong! You can't understand what a bummer it is to take care of his "work". There is mirrors on every wall (mostly in the bathroom), there is a small gap between the bathtub and the wall so you can't catch what falls there but you can still see if it's dirty (so hard to clean up), then the chairs and sofas are beige so you can notice any stain, there is also stainless steel (also very annoying to clean up).... and the list can go on and on.
What else ? Everyday, we have a "briefing", a summary of what will happen during the day. Our superior tell us about who is coming today, what does our guests expect us to do for them (sometimes they have special treatments), new policy.... It's very important and everyone has to stand up.
I have to say, I am very thankful for having this great opportunity. I have already learn so much with the housekeeping team and I'm very excited to be part of this crew for 7 more days. They are wonderful. The chambermaids come from different part of the world and it was also very nice to talk with them.
This is what I would write on Tripadvisor if I were a guest at the Royal Monceau :
"Unbelievably surprised by every second of my stay. The staff was very professional and it was very pleasant to be called by its name. It felt like home. My room was on the fourth floor, it was very spacious and well decorated. I liked the drawing on the lampshade and the pictures of art. My favorite was the photo with a tree surrounded by a river made of books. My room was perfectly clean from bottom to ceiling. Also, the room service had bought little cupcakes and fruits. I would highly recommend this hotel, it makes you feel special".
PS : forgive me for the mistakes. I don't have time to spell check everything... sorry.